"I enrolled in Cert111 Accounts Administration at my local Tafe. On my first day at Tafe I had to leave early due to a family emergency. I ended up missing my first couple of lessons and quickly fell behind. I was despondent and in desperate need of help. I called Jean. Her husband answered her phone who took my message and said Jean would return my call in about an hour. Jean promptly returned my call. I explained my situation and how urgent I needed help. An appointment was set up for the next day with Jean giving me as much time as I needed. I found Jean to be very understanding, patient and encouraging. If I couldn't grasp an explanation to a question Jean would find another way until I did. Jean never had her eye on the clock. Many other tutors do. I left Jean's place I had hope. I walked in with none. Jean provides a very quiet, comfortable environment with her undivided attention at all times. I can't thank Jean enough for giving me back the hope and confidence I had lost. I know I will need help in the future and won't hesitate to contact Jean."